05On-demand technical support
When something needs attention, call a team that can handle it.
Not every organisation needs a monthly plan. On-demand support gives you focused technical help for a specific issue without an ongoing engagement.
01
Problems we can investigate
We first understand the issue and its context, then confirm scope and pricing before substantial work begins.
Server problems
Broken deployments
Security incidents
Database problems
Plugin conflicts
Emergency code fixes
Technical configuration
On-demand
Help when you request it
Ideal for organisations that need a defined technical issue investigated or resolved, but do not require continuous monitoring.
- Scoped per request
- Complexity-based pricing
- No monthly commitment
Active care-plan clients
Priority plus continuity
Clients on an active plan receive priority support and preferential rates for work outside their included scope.
- Priority technical support
- A team that already knows the platform
- Preferential rates outside the plan
Experienced response
Your issue reaches someone qualified to own it.
Urgent technical work needs calm diagnosis, not guesswork. Requests are reviewed by a coordinated team and directed to a handpicked professional with relevant field experience.
Our specialists each bring at least five years of practical experience in their area of specialisation. Where an issue crosses several systems, they collaborate rather than treating each symptom in isolation.
Before you email
A little context helps us assess the issue faster.
- Your website or application URL
- What changed before the issue began
- Any error message or screenshot
- How the issue affects your organisation
Need something new rather than fixed?
We also build from scratch — from idea to ship, AI integrations included.
FAQ
Frequently asked questions
How much does on-demand technical support cost?
On-demand support starts from ₦30,000 to ₦50,000 per request, depending on complexity. We confirm the scope and price before substantial work begins.
What problems can you fix on demand?
Website downtime, server problems, broken deployments, security incidents, database problems, plugin conflicts, emergency code fixes and technical configuration issues.
Do I need a monthly plan to get support?
No. On-demand support has no monthly commitment. Clients on an active care plan receive priority support and preferential rates for work outside their plan.
What should I include in a support request?
Your website or application URL, what changed before the issue began, any error message or screenshot, and how the issue affects your organisation.
Tell us what needs attention.
Share the issue and its impact. We’ll review the request and outline the most responsible next step.
Request technical support